Why It Shows No Shipping Options, Can STEPPERONLINE Ship to My Country or Address?
If you are unable to obtain shipping rates for your cart items and see the notification "Warning: No Shipping options are available. Please contact us for assistance!", this may be due to several possible reasons:
The weight of the items in the order exceeds the maximum limit for shipping calculation
The products you have selected are from different warehouses and cannot be merged for checkout
The warehouse you have selected cannot ship to your country
Missing address or zip code
Below is a detailed explanation of each reason for your reference.
The weight of the items in the order exceeds the maximum limit for shipping calculation
Please find below the maximum weight allowances for our various warehouse locations:
Please note that the China warehouse only offers shipping options for 20-300kg to the following specified countries. For all other destinations, only shipments weighing 0-20kg are available.
The products you have selected are from different warehouses and cannot be merged for checkout
For orders containing items from multiple warehouses, shipments will be dispatched from different locations, requiring separate shipping calculations. our combined shipping calculation only supports the following warehouse pairs:
Chinese warehouse + German warehouse
Chinese warehouse + US warehouse
Chinese warehouse + UK warehouse
Please be advised:
If your destination country is not included in the supported list above, you'll need to place separate orders for each warehouse.
All multi-warehouse orders are subject to the weight restrictions mentioned in Section 1.
The warehouse you have selected cannot ship to your country
While our Chinese warehouse offers worldwide shipping to most countries, our other warehouses have specific destination restrictions. Below is the list of supported countries for each warehouse location:
German warehouse can deliver to the following countries:
US warehouse can deliver to the United States (excludes Alaska, Hawaii, overseas possessions and military bases.)
UK warehouse can deliver to United Kingdom
Australian warehouse can deliver to Australia
Japanese warehouse can deliver to Japan
Russian warehouse can deliver to Russia
Missing address or zip code
Whether on the shopping cart page or the check out page, please make sure you have filled in the correct address and zip code, otherwise the correct shipping method and shipping fee may not be displayed.
A US address requires a 5-digit zip code
Other prompts：
No Shipping options are available.
Es sind keine Versandoptionen verfügbar.
Avertissement: Aucune option d`expédition n`est disponible.
Attenzione: nessun metodo di spedizione disponibile.
¡No hay opciones de envío están disponibles.
Ostrzeżenie: Brak metod dostawy.
警告: 配送オプションはありません。
사용가능한 배송 옵션이 없습니다.
The weight of the items in the order exceeds the maximum limit for shipping calculation
The products you have selected are from different warehouses and cannot be merged for checkout
The warehouse you have selected cannot ship to your country
Missing address or zip code
Below is a detailed explanation of each reason for your reference.
The weight of the items in the order exceeds the maximum limit for shipping calculation
Please find below the maximum weight allowances for our various warehouse locations:
| Warehoues Location | Weight Limits |
|---|---|
| China | 0 - 300kg |
| The United States | 0 - 50kg |
| Germany | 0 - 50kg |
| The United Kingdom | 0 - 20kg |
| Australia | 0 - 22kg |
| Russia | No Limit |
| Japan | 0 - 30kg |
Please note that the China warehouse only offers shipping options for 20-300kg to the following specified countries. For all other destinations, only shipments weighing 0-20kg are available.
| Country | Country | Country | Country |
|---|---|---|---|
| New Zealand | Italy | Saudi Arabia | Luxembourg |
| Canada | Netherlands | South Africa | slovenia |
| Mexico | Norway | Slovakia | Greece |
| United States | Poland | Turkiye | Vatican |
| Belgium | Portugal | Vietnam | malta |
| Switzerland | Sweden | United Arab Emirates | Monaco |
| Czech Republic | Israel | Bulgaria | Egypt |
| Germany | Chile | Latvia | Romania |
| Denmark | Austria | lebanon | Estonia |
| Spain | South Korea | Lithuania | Liechtenstein |
| Finland | Taiwan | Singapore | Tunisia |
| France | Japan | Brazil | Croatia |
| United Kingdom | Malaysia | Iceland | Ukraine |
| Hungary | Thailand | Kazakhstan | Philippines |
The products you have selected are from different warehouses and cannot be merged for checkout
For orders containing items from multiple warehouses, shipments will be dispatched from different locations, requiring separate shipping calculations. our combined shipping calculation only supports the following warehouse pairs:
Chinese warehouse + German warehouse
Chinese warehouse + US warehouse
Chinese warehouse + UK warehouse
Please be advised:
If your destination country is not included in the supported list above, you'll need to place separate orders for each warehouse.
All multi-warehouse orders are subject to the weight restrictions mentioned in Section 1.
The warehouse you have selected cannot ship to your country
While our Chinese warehouse offers worldwide shipping to most countries, our other warehouses have specific destination restrictions. Below is the list of supported countries for each warehouse location:
German warehouse can deliver to the following countries:
| Country | Country |
|---|---|
| Austria | Bulgaria |
| Belgium | Croatia |
| Czech Republic | Cyprus |
| Denmark | Estonia |
| France | Finland |
| Luxembourg | Greece |
| Netherlands | Ireland |
| Poland | Latvia |
| Hungary | Lithuania |
| Italy | Malta |
| Slovakia | Monaco |
| Slovenia | Portugal |
| Spain | Romania |
| Sweden | Norway |
US warehouse can deliver to the United States (excludes Alaska, Hawaii, overseas possessions and military bases.)
UK warehouse can deliver to United Kingdom
Australian warehouse can deliver to Australia
Japanese warehouse can deliver to Japan
Russian warehouse can deliver to Russia
Missing address or zip code
Whether on the shopping cart page or the check out page, please make sure you have filled in the correct address and zip code, otherwise the correct shipping method and shipping fee may not be displayed.
A US address requires a 5-digit zip code
Other prompts：
No Shipping options are available.
Es sind keine Versandoptionen verfügbar.
Avertissement: Aucune option d`expédition n`est disponible.
Attenzione: nessun metodo di spedizione disponibile.
¡No hay opciones de envío están disponibles.
Ostrzeżenie: Brak metod dostawy.
警告: 配送オプションはありません。
사용가능한 배송 옵션이 없습니다.
Updated on: 10/03/2025
Thank you!