Why It Shows No Shipping Options, Can STEPPERONLINE Ship to My Country or Address?

If you are unable to obtain shipping rates for your cart items and see the notification "Warning: No Shipping options are available. Please contact us for assistance!", this may be due to several possible reasons:

1. The weight of the items in the order exceeds the maximum limit for shipping calculation
2. The products you have selected are from different warehouses and cannot be merged for checkout
3. The warehouse you have selected cannot ship to your country
4. Missing address or zip code

Below is a detailed explanation of each reason for your reference.

1. **The weight of the items in the order exceeds the maximum limit for shipping calculation **

Please find below the maximum weight allowances for our various warehouse locations:

Please note that the China warehouse only offers shipping options for 20-300kg to the following specified countries. For all other destinations, only shipments weighing 0-20kg are available.

2. The products you have selected are from different warehouses and cannot be merged for checkout

For orders containing items from multiple warehouses, shipments will be dispatched from different locations, requiring separate shipping calculations. our combined shipping calculation only supports the following warehouse pairs:

• Chinese warehouse + German warehouse
• Chinese warehouse + US warehouse
• Chinese warehouse + UK warehouse

${color}[#da6b10](**Please be advised that: **

**If your destination country is not included in the supported list above, you'll need to place separate orders for each warehouse. **

All multi-warehouse orders are subject to the weight restrictions mentioned in Section 1.)

3. The warehouse you have selected cannot ship to your country

While our Chinese warehouse offers worldwide shipping to most countries, our other warehouses have specific destination restrictions. Below is the list of supported countries for each warehouse location:

German warehousean deliver to the following countries:

US warehousean deliver to the United States (excludes Alaska, Hawaii, overseas possessions and military bases.)

UK warehousean deliver to United Kingdom

Australian warehousean deliver to Australia

Japanese warehousean deliver to Japan

Russian warehousean deliver to Russia

4. Missing address or zip code

Whether on the shopping cart page or the check out page, please make sure you have filled in the correct address and zip code, otherwise the correct shipping method and shipping fee may not be displayed.

A US address requires a 5-digit zip code

Other prompts：

• No Shipping options are available.
• Es sind keine Versandoptionen verfügbar.
• Avertissement: Aucune option dexpédition nest disponible.
• Attenzione: nessun metodo di spedizione disponibile.
• ¡No hay opciones de envío están disponibles.
• Ostrzeżenie: Brak metod dostawy.
• 警告: 配送オプションはありません。
• 사용가능한 배송 옵션이 없습니다.

Updated on: 20/06/2025