Articles on: Trouble Shooting

Why is Something Missing from My Order?

What should I do if I find something is missing after signing for the order? If this happens, please refer to the following two solutions.

Missing product

Products within a single order may be shipped separately. Usually before shipping, our customer service staff will confirm with you whether you need to split the order and ship it.
If your package has been delivered and the product appears on the packing slip but not in the box, it may have been damaged in transit or it was missed during shipment, please contact us directly via our live chat tool.
We recommend that you temporarily keep the express outer packaging of the product for subsequent claim processing.

Missing parts

If you find that the product is missing parts (terminals, wires, etc.), the product accessories may have become loose and fallen off during transportation. Please carefully check the inside of the package and the packaging materials. If you still cannot find the missing parts, please contact us in time and we will reissue the corresponding parts to you free of charge.

Updated on: 29/12/2023

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