How to Cancel an Order?
If you wish to cancel an order after placing it, please click on the green button on the bottom right of the website to open a chat window. You only need to provide the following two pieces of information:
- Order number. If you do not know the order number, you can also provide the recipient's name or the email address used when placing the order.
- Reason for canceling the order.
Reasons for canceling may include:
- Product out of stock
- Shipping time issue
- Change of mind
- Wrong/multiple items selected
- Incorrect address information
- Price higher than other platforms
Typically, as long as the goods have not been shipped, we will arrange for the cancellation of the order or a refund immediately. If the goods have already been shipped, we will try to intercept the order and respond to you promptly.
Note: To speed up the processing, please do not contact your bank directly for a refund, as this will increase the processing time for our refund.
Updated on: 31/10/2023
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