Why is My Order Status Still Pending in My Account Despite the Successful Payment?
If you have paid but the order status is pending, it is usually because STEPPERONLINE has not received the corresponding payment.
Although you have paid, the order funds have not yet reached your STEPPERONLINE account. The time required to process your payment depends on the payment method you used, and it may also vary by bank and country/region.
Timeline to receive payment estimates.
We recommend that you wait at least 24 hours after payment to confirm whether the order status pending has changed to processing. You can check the status of your order by visiting the My Orders page.
If you find that the order status has exceeded the above collection time and has not changed to processing, please contact STEPPERONLINE customer service in time. We will assist you in tracking the order payment to ensure that the order is processed in a timely manner.
Although you have paid, the order funds have not yet reached your STEPPERONLINE account. The time required to process your payment depends on the payment method you used, and it may also vary by bank and country/region.
Timeline to receive payment estimates.
| Payment Method | Processing Time to Receive Payment |
|---|---|
| Paypal | Realtime |
| Credit Card | Realtime |
| Bank Transfer | 3 - 10 days |
| Ideal | Realtime |
| Bancontact | Realtime |
| Sofort | 3 - 5 days |
| Link | Realtime |
| giropay | Realtime |
| sepa_debit | 3 - 7 days |
| P24 | Realtime |
We recommend that you wait at least 24 hours after payment to confirm whether the order status pending has changed to processing. You can check the status of your order by visiting the My Orders page.
If you find that the order status has exceeded the above collection time and has not changed to processing, please contact STEPPERONLINE customer service in time. We will assist you in tracking the order payment to ensure that the order is processed in a timely manner.
Updated on: 26/12/2023
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